About
Detail-oriented Inventory Officer with over 4 years of progressive experience in retail and F&B operations, excelling in billing, pricing accuracy, and stock reconciliation. Proven ability to supervise teams and streamline operational processes, driving efficiency and accuracy. Evolved through roles from Sales Attendant to Assistant Operations Supervisor, building robust leadership and quality assurance skills, poised to contribute to a growing retail or F&B organization.
Work
Foresight superstore
|Inventory (Billing & Pricing)
Lagos, Lagos State, Nigeria
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Summary
Currently manages inventory operations, ensuring precise stock management, timely replenishment, and accurate reporting to optimize supply chain efficiency and product availability.
Highlights
Managed and verified supplier deliveries against LPOs, ensuring 100% accuracy in incoming stock and preventing discrepancies, enhancing supply chain reliability.
Coordinated cross-functionally with sales floor teams to proactively restock fast-moving items, reducing out-of-stock incidents by 15% and maintaining optimal product availability.
Executed weekly cycle counts and comprehensive monthly stock takes, generating detailed variance reports that informed strategic inventory adjustments and reduced shrinkage by 10%.
Foresight superstore
|Operational Supervisor
Lagos, Lagos State, Nigeria
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Summary
Directed daily store operations, supervised merchandising and cashier teams, and implemented strategies to enhance sales performance and customer satisfaction.
Highlights
Assisted store management in comprehensive daily operations, including store opening/closing, and generated actionable sales performance reports identifying improvement areas that led to a 5% increase in operational efficiency.
Supervised a team of 5 merchandisers and 3 cashiers, ensuring adherence to inventory procedures, processing exchanges/returns efficiently, and resolving customer complaints with a 90% satisfaction rate.
Significantly reduced out-of-stock (OS) incidents by 20% through proactive stock level monitoring, optimized order placement, and strategic sourcing from open markets, enhancing product availability and loss prevention.
Jendol superstores
|Cashier
Lagos, Lagos State, Nigeria
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Summary
Managed all sales transactions, customer inquiries, and cash register operations, ensuring accuracy and customer satisfaction within a high-volume retail environment.
Highlights
Processed an average of 100+ transactions daily, accurately handling diverse payment methods (cash, credit cards) and issuing receipts, maintaining 100% financial accuracy at the sales point.
Resolved customer complaints and inquiries efficiently, providing comprehensive support with purchases to enhance satisfaction and foster repeat business for a diverse customer base.
Maintained meticulous cash register reconciliation and balancing, ensuring zero discrepancies daily, while upholding a clean and organized sales environment.
Volunteer
Delight City mall
|Cashier Trainer
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Summary
Trained new cashiers on operational procedures, security protocols, and customer service best practices to ensure a secure and efficient shopping environment.
Highlights
Trained and onboarded 10+ new cashiers on operational procedures, store policies, and security protocols, reducing training time by 20% and ensuring a secure shopping environment.
Collaborated effectively with a team of 5+ members to streamline operations and enhance customer service delivery, contributing to a 10% improvement in overall store efficiency.
Education
Tai Solarin University of Education
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BSc. (Edu)
Biology
Awards
Excellent Performance of the Year Plaque
Awarded By
Foresight Superstores
Awarded for exceptional contributions to operational efficiency and team supervision during the tenure as Operational Supervisor.
Languages
English
Yoruba
Certificates
NYSC Certificate
Issued By
National Youth Service Corps
Skills
Customer Service
Customer Relationship Management, Complaint Resolution, Customer Support.
Work Ethics
Professionalism, Integrity, Responsibility.
Adaptability
Flexibility, Problem-Solving, Change Management.
Teamwork
Collaboration, Team Leadership, Cross-functional Teams.
Attention to Detail
Accuracy, Quality Assurance, Meticulousness.
POS System
Point of Sale Operations, Transaction Processing.
Retail Management
Store Operations, Merchandising, Sales Performance.
Cash Handling
Cash Register Operations, Reconciliation, Payment Processing.
Product Knowledge
Inventory Management, Product Sourcing, Category Management.
Baking/Pastry
Food & Beverage Operations, Quality Control.
Inventory Management
Stock Reconciliation, Cycle Counting, Stock Takes, Loss Prevention, Supply Chain Coordination.
Billing & Pricing Accuracy
LPO Verification, Cost Calculation, Financial Accuracy.
Team Supervision
Staff Training, Performance Monitoring, Leadership.
Sales Reporting
Data Analysis, Performance Metrics, Variance Reports.
Operational Efficiency
Process Improvement, Workflow Optimization, Policy Adherence.